Quality Assurance & Control
We guarantee that all merchandise, model cars and garage gear are carefully checked prior to shipping to ensure the product is 100%.
All the items ordered will be carefully packed in original packaging.
For items we have in stock in our warehouse, we guarantee 3-5 working days processing time for your order to be at your door. For items that require ordering direct from their manufacturer/supplier, please be advised that processing time for your order can be as long as 10 working days. Major events that we are involved in such as Formula 1 in March and Bathurst and MotoGP in October can affect processing times by up to 10 working days. If you have any questions regarding this, please feel free to contact us on +61 3 94599925.
All delivery charges are charged at a flat rate for domestic or international deliveries. The shipping method and cost summary are shown during the check-out procedure. For all domestic deliveries to physical addresses, we use Startrack Express, which is a $15.00 flat rate express service. If posting to your PO Box is the only option, this is possible however an additional $10 flat rate charge applies. All deliveries are assigned their own tracking number which we advise you of via email once processed and shipped. For bulk orders, there may be extra delivery charges calculated based on the total weight (volumetric or actual – whichever is greater) of the items ordered.
Please Note: Any order that includes pre order or back order items will be held from shipping until all items are in stock to avoid any extra postage fees being incurred. We will always contact you through your order to advise of this and should you wish to receive the items in stock, we can advise of a postage cost to do so.
All international shipments are sent via UPS or StarTrack, both of which are flat rate $35.00 express service. Please be aware that all international shipments are subject to duties and taxes imposed by the location we are sending to. Please note that it is the customer responsibility for all duties and tax charges incurred for international shipments, we are not responsible for these charges. All deliveries are assigned their own tracking number which we will advise you of via email once processed and shipped. We also track your packages to ensure they are delivered.
Please Note: For any international orders that are bulk orders or items that are of a substantial weight, there may be extra delivery charges calculated based on the total weight (volumetric or actual – whichever is greater) of the items ordered.
You can e-mail us at: firstname.lastname@example.org to request delivery status at any time.