Shipping & Returns

Shipping

Quality Assurance & Control

We guarantee that all merchandise, model cars and garage gear are carefully checked prior to shipping to ensure the product is 100%.

Packing

All the items ordered will be carefully packed in original packaging.

Shipping Times

For items we have in stock in our warehouse, we guarantee 3-5 working days processing time for your order to be at your door. For items that require ordering direct from their manufacturer/supplier, please be advised that processing time for your order can be as long as 10 working days. Major events that we are involved in such as Formula 1 in March and Bathurst and MotoGP in October can affect processing times by up to 10 working days. If you have any questions regarding this, please feel free to contact us on +61 3 94599925.

Shipping Costs

All delivery charges are charged at a flat rate for domestic or international deliveries. The shipping method and cost summary are shown during the check-out procedure. For all domestic deliveries to physical addresses, we use Startrack Express, which is a $15.00 flat rate express service. If posting to your PO Box is the only option, this is possible however an additional $10 flat rate charge applies. All deliveries are assigned their own tracking number which we advise you of via email once processed and shipped. For bulk orders, there may be extra delivery charges calculated based on the total weight (volumetric or actual – whichever is greater) of the items ordered.

Please Note: Any order that includes pre order or back order items will be held from shipping until all items are in stock to avoid any extra postage fees being incurred. We will always contact you through your order to advise of this and should you wish to receive the items in stock, we can advise of a postage cost to do so.

 

International Postage

All international shipments are sent via UPS or StarTrack, both of which are flat rate $35.00 express service. Please be aware that all international shipments are subject to duties and taxes imposed by the location we are sending to. Please note that it is the customer responsibility for all duties and tax charges incurred for international shipments, we are not responsible for these charges. All deliveries are assigned their own tracking number which we will advise you of via email once processed and shipped. We also track your packages to ensure they are delivered.

You can e-mail us at: contactus@grandprixstore.com.au  to request delivery status at any time.

Returns

We accept returns and exchanges on genuine faulty items only, and only if notified within 14 days of receipt of goods. Please contact us on (03) 9459 9925 at the first instance that you have a problem and for further information. Where the item is agreed faulty (within the 14 day period) items should be carefully repacked with the completed Returns and Exchange request form included and posted to Motorsport Distributor Group at the following location: Motorsport Distributors Group Po box 5113 Heidelberg west VIC 3081. Postage and handling will be covered by Motorsport Distributors Group for faulty items and items that have been sent incorrectly so long as it is within the 14 day period. Where a change of size, colour or product is requested, items must be in original condition with all tags attached and should be carefully repacked with the completed Returns and Exchange request form included and posted to Motorsport Distributor Group at the following location: Motorsport Distributors Group Po box 5113 Heidelberg west VIC 3081. Postage and handling to be covered by the customer.

 

CHANGE OF MIND

If you have changed your mind about a purchase, Motorsport Distributors Group may offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:

1. Items are returned within thirty (30) days of the time of receipt of goods;
2. You have proof of purchase; and
3. Items are in original, unopened and undamaged packaging.